Skills & Competencies for Order Fulfillment Clerk II

Order Fulfillment Clerk II job profile

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JOB SUMMARY for Order Fulfillment Clerk II

Receives and processes orders for materials and merchandise.

JOB RESPONSIBILITIES for Order Fulfillment Clerk II

Utilizes order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, maintain customer information and other data related to each transaction. Confirms orders, updates shipping status, and notifies customers of any backorder or delivery delays. Researches and resolves order errors and updates the system. May prepare packing lists or other order-related documentation.

Order Fulfillment Clerk II SALARY RANGE

BASE 50%
$50,526
TOTAL 50%
$51,598
Job Level
A02
Job Code
OF13000034
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Order Fulfillment Clerk II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Clerk II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Order Fulfillment Clerk II

1 Job Family Competencies – Data Entry
Proficiency Level -2
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Describes the importance of accurate data entry to maintain a productive recordkeeping system.
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Level 2 Behaviors
(Light Experience)
Collects data by sorting information to prepare a source for computer entry.
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Level 3 Behaviors
(Moderate Experience)
Performs complicated data entry functions for deficiencies and checks images.
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Level 4 Behaviors
(Extensive Experience)
Drives a zero error rate in data entry by enabling data profiling to reduce data redundancy.
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Level 5 Behaviors
(Mastery)
Designs data quality verification process to consistently meet timelines of data entry operations.
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2 Job Family Competencies – Document Processing
Proficiency Level -2
Skill definition-Converting, capturing, and processing data into digital formats to allow document integration into business processes.
Level 1 Behaviors
(General Familiarity)
Describes the methodologies of document processing.
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Level 2 Behaviors
(Light Experience)
Assists in receiving, updating, and distributing documents of different file formats.
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Level 3 Behaviors
(Moderate Experience)
Performs document processing in electronic formats for storage.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies in documentation processes to reduce paperwork and increase efficiency.
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Level 5 Behaviors
(Mastery)
Establishes documentation controls to increase data accuracy and security.
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3 Order Fulfillment Clerk II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Clerk II
Proficiency Level - 4
5 Competency for - Order Fulfillment Clerk II
Proficiency Level - 5

5 soft skills or competencies (core competencies) for Order Fulfillment Clerk II

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Explains the importance of time management in driving the overall productivity of our business.
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Level 2 Behaviors
(Light Experience)
Employs the 80-20 rule to avoid perfectionism and minimize time-wasting.
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Level 3 Behaviors
(Moderate Experience)
Utilizes departmental tools and best practices to organize tasks effectively and productively.
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Level 4 Behaviors
(Extensive Experience)
Manages teams in streamlining work-related tasks to prioritize highest value tasks firsts.
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Level 5 Behaviors
(Mastery)
Leads transformational changes to work plans to drive the proper utilization of time and resources.
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3 Order Fulfillment Clerk II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Clerk II
Proficiency Level - 4
5 Competency for - Order Fulfillment Clerk II
Proficiency Level - 5

Summary of Order Fulfillment Clerk II skills and competencies

There are 0 hard skills for Order Fulfillment Clerk II.
9 general skills for Order Fulfillment Clerk II, Data Entry, Document Processing, ERP Systems, etc.
5 soft skills for Order Fulfillment Clerk II, Attention to Detail, Time Management, Followership, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Clerk II, he or she needs to be skilled in Attention to Detail, be proficient in Time Management, and be proficient in Followership.

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